Ticket Terms & Conditions
IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT, OR IF YOU DO NOT AGREE WITH, OR AGREE TO ASSUME THE ALLOCATION OF RISK TO YOU AS SET OUT HEREUNDER, DO NOT PURCHASE A TICKET AND/OR ENTER THE EVENT.
Future Changes to Terms and Conditions: Bearer and/or Purchaser acknowledge and agree that Radioactive Clothing Ltd t/a Slammin Events, (“Event Organiser”) may modify, add, remove, supplement, amend, update or revise any of these terms and conditions, without advanced notification to Bearer or Purchaser (collectively, “Revise” or “Revision(s)”) by posting such Revisions on Event website, www.southboundfestival.co.uk (the “Site”), which Revisions shall become effective immediately and, at Event Organiser’s option, relate back to the date of purchase. For the purpose of this Agreement, “Bearer” shall mean the individual who will be presenting a valid ticket at the entrance gates for entry into the Venue, and “Purchaser” shall mean the individual who will be purchasing a valid Ticket for the Event.
Data Collection: Upon accessing and using the Site, Purchaser and Bearer acknowledge and agree that Event Organiser may automatically collect, store and use Purchaser and/or Bearer’s information, including but not limited to, IP addresses, operating systems, referring web pages, locations, mobile carriers, devices used (i.e., mobile phones, laptops, tablets, among others), search terms and cookie information (collectively, the “Derivative Data”) to help Event organiser diagnose problems and improve the Site for user experience. In order to purchase a Ticket(s), Purchaser acknowledges and agrees that Purchaser may be required to provide personal information such as, but not limited to, name, email address, mailing address, post code, telephone number, date of birth, financial information, age verification and/or country of residence (collectively, the “Personal Information”). Purchaser acknowledges and agrees that Event Organiser may collect, store and use the Personal Information for legitimate business purposes, such as, but not limited to, processing Purchaser’s payment, fulfilling Purchaser’s order, updating Purchaser with its order status, shipping and tracking information, responding to customer service requests, providing updated information to Purchaser respecting the Event, among others. If Purchaser or Bearer does not agree with these terms and conditions, do not purchase a ticket and exit the Site.
License: The purchase of a valid ticket (“Ticket(s)”) by the Purchaser and the presentation of a valid ticket by the Bearer constitutes Purchaser and/or Bearer’s revocable license to enter the Southbound Festival 2021 event (the “Event”) and to access Morden Park (the “Venue”) subject to the terms and conditions set forth herein (the “License”). Event Organiser may revoke this License at any time without additional notification or compensation to Purchaser and Bearer, including denying Bearer access to the Venue.
Minimum Age: As a condition to gain access to the Venue and attend the Event, Bearer represents and warrants that Bearer is 18 years of age or older on the date and time listed on the front of the Ticket. A valid photo identification of Bearer (“ID”) WILL be required at the Event gates in order to gain entry into the Venue. Bearer of Ticket(s) represents and warrants that the information provided on the ID presented by them is valid, true, and correct. Event Organiser reserves the right, without the obligation to refund any portion of the Ticket purchase price, to refuse entry to the Venue to any person who is not at least 18 years of age on the date listed on the Ticket.
Fees: Purchaser acknowledges and agrees that upon the purchase of a Ticket(s), Purchaser shall be obligated to pay the face value of the Ticket(s) in addition to, service charges, shipping and handling charges, and taxes which shall be collected by Event Organiser to offset the costs and expenses arising from, and/or relating to, the processing of the Ticket order, the Event and/or the Venue. By proceeding to purchase a ticket pursuant to the foregoing terms and conditions, Purchaser is expressly agreeing to waive any and all potential rights, claims or entitlements Purchaser may have respecting the above referenced fees. Purchaser further acknowledges and agrees, in conformity therewith that, in no event shall Purchaser commence a chargeback dispute with Purchaser’s credit or debit card relative to the Ticket price, associated fees or services purchased hereunder, or regarding any amounts forfeited hereunder or similar charge reversal. If Purchaser does not agree with these terms and conditions, do not purchase a ticket.
Refund Policy: Bearer’s Ticket is not redeemable for cash. Once Venue gates open, the Event, on that particular date, shall be deemed to have been delivered in its entirety and not subject to any refunds. Upon Event cancellation by Event Organiser, Event Organiser may, in its sole and absolute discretion, elect to either issue a full or partial refund to Purchaser, not issue any refunds, or reschedule the Event. Upon the cancellation of the entire Event, including, but not limited to events not within Event Organiser’s control, governmental acts, acts of God, riots, production delays, strikes, natural disasters, communicable diseases, inclement weather (regardless of severity), or inaccessibility or unavailability of the Venue, Event Organiser may, in its sole and absolute discretion elect to either, (a) issue Purchaser a full or partial refund, (b) postpone the Event for a future date and/or (c) offer Purchaser a comparable “make good.” Delayed Venue gate openings and/or Bearer’s inability to access any parts of the Venue or Event due to health and safety regulations, Event Organiser’s policy(ies), emergency and/or partial or complete Event or stage shutdown or evacuation, performance or Event delays and inclement weather shall not entitle Purchaser (or Bearer as holder of the ticket) to refunds or future credits. Under no circumstances shall Purchaser (or Bearer as holder of the ticket) be entitled to any type of refund or exchange due to weather or governmental acts. If Event Organiser elects to issue a refund, which is in Event Organiser’s sole and absolute discretion, the Purchaser shall be refunded an amount up to the face value of the Ticket(s) only. If Event organiser elects to reschedule the Event for a future date, Purchaser shall not be entitled to a refund. Under no circumstances shall Purchaser be entitled to a refund of any shipping, handling or other processing and service fees. At all times prior to the Event, Event Organiser reserves all rights to cancel or postpone the Event or to change the Venue, artist lineup, times and dates of the Event, or other Event details without prior notice to Purchaser or Bearer. Event Organiser shall not be responsible for any exchange rate losses to Purchaser during the order or refund process. ALL TICKET SALES ARE FINAL. THERE SHALL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES. This Event is “Rain or Shine” and is “Standing Room Only.”
Assumption of Risk; Mitigation:
a. Event Organiser assumes no legal, financial, or other liability whatsoever for any lost, stolen or destroyed Tickets. Upon delivery of Purchaser and/or Bearer’s Tickets, Bearer assumes 100% risk of loss relating to the Tickets. If Bearer and/or Purchaser obtain Ticket(s) from any unauthorised source(s), Bearer and/or Purchaser assumes all risks associated with such Ticket(s), including that such Ticket(s) may have been reported lost or stolen or that such Ticket(s) may be counterfeit, and in all cases, such Ticket(s) shall be voidable and dishonoured by Event Organiser in its sole and absolute discretion. The unlawful or prohibited resale or attempted resale of tickets is grounds for seizure of all or some of Bearer and/or Purchaser’s Tickets and cancellation of this License without compensation to Bearer and/or Purchaser. This Ticket may not be used for advertising, promotion (including, but not limited to, contests, sweepstakes, games and/or any other promotions), or other trade purposes without the express written consent of Event Organiser. Event Organiser also reserves the right to investigate orders suspected to be in violation of these Ticketing Terms and Conditions and shall be the sole and final arbiter regarding violations or potential violations hereunder.
b. Bearer hereby assumes any and all risks, whether or not expressly set forth herein, as well as any risks or dangers incidental to, or in any way relating to the Event, the purchase of tickets hereunder or use of the Site, including those arising from, or relating to, the acts or omissions of third parties (including Artists, Event attendees, Venue owners, operators, staff, employees or agents; or Event organiser, its affiliates, subsidiaries, officers, directors, employees, members, partners, agents or designees), including risk of loss or damage to Bearer’s personal property and risks of personal injury. Event Organiser and its respective Indemnitees (as defined below), designees, successors or assigns shall not be held responsible, legally, financially or otherwise, (i) for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere in the Venue or at Venue access/entry points, and (ii) for personal injuries sustained by Bearer arising from, or relating to, the following non-exhaustive list: extremely loud sounds and special effects, such as flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections, strobe lights and fireworks, whether such injuries or manifestation of such injuries occur during or subsequent to the Event.
c. Bearer and Purchaser further acknowledge and agree that Event organiser shall have no legal obligation to mitigate any of its potential or actual losses sustained hereunder.
Disclaimer of Warranty. THIS SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. EVENT ORGANISER GRANTS THIS LICENSE TO ENTER THE VENUE ON AN “AS IS” BASIS AND GRANTS THIS LICENSE TO PURCHASE TICKETS ON AN “AS AVAILABLE” BASIS AND GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE AVAILABILITY OF TICKETS, THE PURCHASE OF TICKETS, THE EVENT, THE VENUE, OR THE ARTISTS.
Indemnification: Bearer and Purchaser shall defend, covenant not to sue, indemnify, and hold harmless and forever release, Event Organiser (Radioactive Clothing Ltd t/a Slammin Events), Ticket Arena, Festicket, Skiddle, sponsors, participants and artists and each of the above respective subsidiaries, affiliates, officials, officers, directors, principals, members, employees, personnel, authorised agents, predecessors, assigns, successors, licensees and designees (collectively “Indemnitees”) from any and all injuries (whether personal injuries, property damage or otherwise), demands, suits, costs and/or claims relating in any way to the Event, the purchase of tickets hereunder or use of the Site.
Event Organiser’s Ownership of Work: Bearer and Purchaser acknowledge and agree that (i) upon acceptance of the Terms and Conditions set forth herein and purchase of a Ticket(s) and (ii) upon entry to the Event, Event Organiser or its designee(s), successor(s), or assign(s) shall have the right to use, copy, sell, distribute, record, publish, republish, print, display, publicly perform, transmit, create derivative works or incorporate, translate or otherwise publicly use, for purposes of trade or for any commercial or advertising purpose or any sale, resale or other distribution of visual, audio or audiovisual productions, including broadcast, re-broadcast, photographs, aerial footage, live stream or other reproduction, articles of merchandise or any other medium, whether now existing or hereinafter developed, Bearer’s name, image, portrait, photograph, voice and/or other likeness, without compensation or notification to, or additional consent by Bearer. Bearer further acknowledges and agrees that Event Organiser or its designee(s), successor(s) or assign(s) shall be the sole and exclusive owner of any such work in connection with the Venue or Event that contains Bearer’s image, voice and/or likeness.
Bearer’s Conduct: Event Organiser and the Venue have a written and published policy regarding illegal or illicit drug use at the Event. Bearer, in order to gain entry into the Venue, hereby affirmatively, knowingly, intelligently and voluntarily consents to be searched by Event Organiser for the presence of illegal or illicit drugs, weapons and/or other prohibited items prior to or during Bearer’s presence at the Event or Venue. Event Organiser and the Venue maintain a zero-tolerance policy regarding lewd and lascivious behaviour or conduct, including but not limited to, disorderly or violent behaviour or vulgar or violent language. Bearer hereby acknowledges and agrees that the discovery of any prohibited items or such lewd and lascivious behaviour shall constitute a violation of Event Organiser’s policies and terms and conditions and shall correspondingly give Event organiser the right to confiscate any such prohibited item(s) and/or correspondingly give Event Organiser the right to immediately revoke Bearer’s License to access the Venue, and to deny Bearer any future entry to the Event or Venue without any legal or financial liability to Event Organiser.
Conditions of entry: Everyone should show personal responsibility while attending the event. This includes staff and promoters. We will provide a more than adequate sized event space with additional measures for your safety, we ask that you do your part so that everyone can party safely.
If you show any Covid type symptoms in the days leading to the event please do not attend. It will be massively disappointing for you but the safety of others must take priority.
We realise that every person attending Southbound Festival in September will want to be assured that we have taken sufficient and suitable precautions to make the festival safe for attendees, staff and the local community. Obviously, whether there are restrictions or not, we will be following the guidance at the time of the event in partnership with the authorities. Lateral flow tests may be specified as conditions of entry by law or guidance, if this is the case, tests would be carried out in this instance at the Purchaser’s cost.
Face coverings must be lowered (if worn) during security searches if requested by Security staff.
Although we will provide facilities for hand washing and hand sanitisation, we recommend you bring your own hand sanitiser and other items such as gloves if they make you feel more comfortable. Please keep an eye on the event website before you attend, to familiarise yourself with both suggested and banned items.
Please always respect other people at the event who may be either less or more cautious about social distancing than you are. Everybody has their own comfort zone for social distancing so we would appreciate everyone’s respect of others.
There will be an information point on site where you can seek advice about any concern you have at the event.
For security reasons, all ticket holders will be subject to searches at entry to the event. Please be patient if there are queues, and please cooperate with any security requests and all searches.
We have put in place all necessary measures to maximise public safety, working closely with the authorities. You can also play your part in keeping Southbound Festival safe and secure by reading the following text on restrictions and prohibited items.
Restrictions and prohibited items: Whilst the COVID- 19 pandemic is ongoing safe searching will be a challenge. However we will not be lowering our search standards. Our staff will be suitably dressed to ensure they do not present an infection risk to you. In turn we ask for your co-operation in wearing a face covering (if required by government guidance), allowing metal detector screening, and opening coats and emptying pockets and bags if requested.
In order to facilitate the security, safety and comfort of all patrons, we reserve the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).
– Anything illegal or offensive.
– Food & drink. There are a variety of licensed bars and catering open throughout the event.
– Illegal Substances and New Psychoactive Substances (Legal Highs) Event Organiser take any drug use very seriously, including the use of nitrous oxide inside or outside the event, and anyone found in possession of drugs may face prosecution, eviction or refused entry.
– NO Glass or aerosols, including bottles. For perfume please consider using a Refillable Travel Perfume Atomiser Spray Bottle, these are available on popular online stores like Amazon.
– Seats and chairs
– Large bags are not allowed to be taken into the festival. Small bags are allowed with the dimensions of 21cm x 30cm (A4 size) nothing bigger please.
– Umbrellas and parasols.
– Tents and gazebos, tables, BBQs, stoves and gas canisters.
– Banners and flags with sticks/poles.
– Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site.
– Dangerous or hazardous items g. knives, scissors, flares, fireworks, lighter fuel, aerosols, spray cans, air horns, klaxons or similar, laser pens.
– Chinese lanterns and Fireworks.
– Bicycles, skateboards and scooters.
– Large or professional camera equipment (unless agreed by event organiser)
– Any other items not included in the above list that we consider to be unsafe or pose a risk to public safety and/or security.
– You are allowed to bring prescribed medication on site when accompanied by a doctor’s note or valid medical certificate.
Governing Law: This Agreement and all claims relating to, or arising out of this Agreement or the breach thereof, shall be governed and construed in accordance with the laws of England and Wales.
Assignment; Entire Agreement: Event Organiser shall, at all times, have the right to assign or delegate any or all of its rights, titles, interests or duties hereunder without notification to, or consent by, Bearer and Purchaser. Bearer and Purchaser acknowledge and agree that the terms and conditions set forth herein, as supplemented by the terms and conditions on the Site, including the Payment Plan Terms and Conditions and prohibited items list, as amended from time to time by Event Organiser with or without notification to Bearer and Purchaser, and those additional policies published at the Venue, represent the entire agreement between Bearer, Purchaser and the Event Organiser with respect to the subject matter of this Agreement.